I am publicly raising this issue again because Liberland’s management has left me with no satisfactory response and no resolution after months of correspondence.
In April 2026, I paid for a Liberland E-residency card. Despite repeated requests and assurances, I never received the card.
I contacted numerous Liberland representatives, sent multiple emails, and eventually raised my complaint publicly on this forum.
On September 22, Petr Krovina, Chief of Staff, responded to my public complaint and asked me to continue the discussion by email. My forum topic was then closed by his account, although my complaint had not been resolved.
During our email correspondence, Petr acknowledged internal communication failures and expressed willingness to provide a refund. However, he later raised production costs and accounting difficulties as obstacles.
Meanwhile, Liberland’s Administration confirmed in writing that documents sent in August had been returned to their office.
I had already made it clear that I no longer wanted the card or any replacement. I requested only a refund.
On September 29, I sent another formal email to Petr and the Administration Team, explicitly reserving my legal rights and asking a simple question:
If PayPal cannot process the original refund, why can’t Liberland return my money by bank transfer?
As of October 13, I have received no answer.
I now have several serious questions for Liberland’s management:
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Why was my public complaint closed before the matter was resolved?
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Why did the Administration confirm that a shipment was returned while I was previously told that the card had been delivered?
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Why has a refund still not been arranged despite Petr’s stated willingness to provide one?
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Why has nobody answered my September 29 email?
Closing a forum topic does not resolve a complaint. Silence does not constitute customer service. And internal accounting difficulties should not be used as a substitute for a clear decision on a refund request.
Liberland publicly promotes freedom, transparency, and accountability. I am asking its leadership to demonstrate those principles in the handling of my case.
I have retained the relevant payment records, tracking information, correspondence, and screenshots.
I am not asking for special treatment. I am asking for a clear response and the return of the money I paid for a card I never received.
I expressly reserve all my legal rights and available remedies.
I invite Petr Krovina and Liberland’s management to respond publicly and explain when and how this matter will finally be resolved.
Zeiny Almohammed